:root{--nav:#101e2d;--ink:#182a39;--muted:#73818c;--paper:#f3f5f6;--line:#e3e8eb;--green:#127d66;--mint:#e0f2ec;--amber:#b9771d;--white:#fff;font-family:Inter,"Segoe UI","Microsoft YaHei",sans-serif;color:var(--ink);background:var(--paper);font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:0;border-radius:8px;padding:11px 18px;background:var(--green);color:white;font-weight:600;transition:filter .2s}button:hover{filter:brightness(.94)}button:disabled{opacity:.45;cursor:not-allowed}button.secondary{background:#ecf0f2;color:var(--ink)}button.danger{background:#a33d3d}input,select,textarea{width:100%;border:1px solid #d5dde2;border-radius:7px;padding:10px 12px;background:#fff;color:var(--ink);outline:none}input:focus,select:focus,textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px #127d6612}textarea{resize:vertical;min-height:90px}label{display:flex;flex-direction:column;gap:7px;color:#4c5e6a;font-size:12px;font-weight:600}h1,h2,h3,p{margin-top:0}h1{font-size:26px;letter-spacing:-.7px;font-weight:650;margin-bottom:8px}h2{font-size:17px;margin-bottom:20px}h3{font-size:14px;margin-bottom:14px}.muted{color:var(--muted)}.small{font-size:12px}.eyebrow{font-size:11px;font-weight:700;letter-spacing:2px;text-transform:uppercase;color:var(--green);margin-bottom:12px}.shell{display:grid;grid-template-columns:224px 1fr;min-height:100vh}.sidebar{background:var(--nav);color:#a6b6c4;padding:36px 22px;display:flex;flex-direction:column;position:fixed;width:224px;height:100vh}.brand{font-size:25px;color:white;font-weight:700;letter-spacing:-1px}.brand span{color:#60c2a5}.sidebar .sub{font-size:10px;letter-spacing:2.5px;margin:9px 0 43px;color:#76909f}.nav-label{font-size:10px;letter-spacing:1.5px;margin:8px 10px 15px}.nav-btn{width:100%;text-align:left;color:#9eafbd;background:none;margin:3px 0;font-size:13px;padding:13px 14px}.nav-btn.active{background:#203a46;color:#83d2b9}.nav-symbol{margin-right:12px}.sidebar-bottom{margin-top:auto;border-top:1px solid #2c3b48;padding-top:22px;font-size:12px;line-height:1.8}.sidebar-bottom strong{color:#d1e0e9;font-weight:500}.main{grid-column:2;padding:32px 42px;max-width:1800px;width:100%;margin:auto}.topbar{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);padding-bottom:24px;margin-bottom:34px}.breadcrumb{font-size:12px;color:#7a8893}.top-actions{display:flex;gap:12px;align-items:center}.tag{border-radius:5px;padding:6px 9px;font-size:10px;font-weight:700;letter-spacing:1px;background:var(--mint);color:var(--green)}.tag.live{background:#f9e6d5;color:#a26317}.avatar{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:#dce8e5;color:#337b68;font-size:12px}.top-actions button{padding:6px 10px;font-size:11px}.page-head{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:30px}.page-head p{margin-bottom:0;font-size:13px}.badge{display:inline-flex;align-items:center;gap:7px;font-size:12px;color:var(--green);background:var(--mint);border-radius:20px;padding:8px 13px}.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.badge.warn{background:#fff0d9;color:#ad711d}.workspace{display:grid;grid-template-columns:minmax(300px,.9fr) minmax(400px,1.1fr);gap:24px;align-items:start}.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:26px;margin-bottom:22px}.card-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-bottom:18px;margin-bottom:22px;border-bottom:1px solid #edf0f2}.card-header h2{margin:0}.step-label{font-size:10px;color:#8c9aa3;letter-spacing:1px}.call-center{text-align:center;padding:13px 0 24px}.call-icon{height:66px;width:66px;display:grid;place-items:center;margin:0 auto 18px;border-radius:50%;background:#e5f4ee;color:var(--green);font-size:30px}.timer{font-size:46px;font-weight:350;letter-spacing:2px;font-variant-numeric:tabular-nums;margin:12px 0}.call-status{font-size:12px;color:var(--muted)}.task-id{font:11px Consolas,monospace;overflow-wrap:anywhere;color:#637985;display:block;line-height:1.8}.metadata{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;padding:20px 0;border-top:1px solid #edf0f2;border-bottom:1px solid #edf0f2;margin:18px 0 22px}.metadata dt{font-size:10px;color:#85939c;margin-bottom:8px}.metadata dd{margin:0;font-size:13px;font-weight:600}.ready{width:100%;padding:14px;font-size:14px}.helper{font-size:11px;color:#7e8d98;line-height:1.8;text-align:center;margin:12px 0 0}.script{white-space:pre-wrap;font-size:13px;line-height:1.95;color:#485e6d;background:#f7f9fa;padding:20px;border-radius:8px;overflow-wrap:anywhere}.script-note{font-size:11px;color:#85939d;margin:16px 0 0}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px 18px}.full{grid-column:1/-1}.form-foot{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding-top:20px;margin-top:22px;gap:12px}.form-foot .small{max-width:230px;line-height:1.7;color:#8b98a1}fieldset{padding:0;border:0;margin:0;min-width:0}fieldset:disabled input,fieldset:disabled textarea,fieldset:disabled select{background:#f7f9fa}.receipt{padding:14px 18px;border:1px solid #cde6dc;border-radius:8px;background:#eff8f4;color:#2d7763;font-size:12px;line-height:1.9;margin-bottom:20px}.notice{border:1px solid #efd9b5;background:#fff8eb;border-radius:8px;padding:15px 18px;font-size:12px;line-height:1.8;color:#8c6226;margin-bottom:20px}.footer-note{margin:30px 0 0;font-size:10px;letter-spacing:1px;color:#9aa6ae}.login-page{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr;background:#fff}.login-art{background:var(--nav);color:white;display:flex;flex-direction:column;padding:60px 70px;justify-content:space-between}.login-art .eyebrow{color:#73cbb1}.login-art h1{font-size:50px;line-height:1.3;letter-spacing:-2px;max-width:480px}.login-art p{color:#94acb9;line-height:2;max-width:390px}.login-lines{height:110px;display:flex;gap:12px;align-items:center}.login-lines i{display:block;width:9px;background:#2c846f;border-radius:10px;height:35px}.login-lines i:nth-child(3n){height:80px;background:#5db699}.login-lines i:nth-child(2n){height:56px}.login-panel{display:flex;justify-content:center;align-items:center;padding:40px}.login-box{width:340px}.login-box h2{font-size:28px;margin:10px 0}.login-box .muted{font-size:12px;line-height:1.8;margin-bottom:30px}.login-box form{display:flex;flex-direction:column;gap:20px}.login-box button{margin-top:7px}.error{font-size:12px;color:#ad3b3b;line-height:1.7;min-height:15px}#toast{position:fixed;bottom:26px;right:30px;max-width:440px;padding:14px 22px;border-radius:9px;background:#163e34;color:#fff;box-shadow:0 5px 20px #0002;opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none;z-index:50}#toast.show{opacity:1;transform:translateY(0)}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:24px}.stat{padding:21px 24px;margin:0}.stat .muted{font-size:11px}.stat strong{display:block;font-size:30px;font-weight:500;margin-top:9px}.table-wrap{overflow:auto;max-height:570px}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{font-size:10px;font-weight:600;color:#8997a1;white-space:nowrap;position:sticky;top:0;background:white}td,th{padding:13px 12px;border-bottom:1px solid #edf0f3;vertical-align:top}td{max-width:400px;overflow-wrap:anywhere}table button{font-size:11px;padding:6px 10px;margin-right:5px}.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px}.admin-grid .card{margin:0}.section-tools{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.compact{font-size:11px;padding:9px 12px}details summary{cursor:pointer;color:var(--green);font-size:12px;padding:10px 0}pre{white-space:pre-wrap;word-break:break-word;font:11px/1.8 Consolas,monospace;background:#f6f8f9;padding:15px;border-radius:7px;max-height:450px;overflow:auto}audio{width:100%;height:36px;margin:12px 0}.empty{padding:40px 20px;text-align:center;color:#93a0a9;font-size:13px}.toolbar-form{display:grid;grid-template-columns:1fr 1fr;gap:15px;margin-bottom:15px}[hidden]{display:none!important}@media(min-width:1650px){.main{padding:40px 60px}.workspace{grid-template-columns:1fr 1.15fr}}@media(max-width:1100px){.workspace{grid-template-columns:1fr}.main{padding:28px}.admin-grid{grid-template-columns:1fr}.stats{grid-template-columns:1fr 1fr}}@media(max-width:700px){.shell{grid-template-columns:1fr}.sidebar{display:none}.main{grid-column:1;padding:20px}.topbar{margin-bottom:25px}.page-head{align-items:start}.form-grid{grid-template-columns:1fr}.full{grid-column:1}.card{padding:20px}.login-page{grid-template-columns:1fr}.login-art{display:none}.login-panel{min-height:100vh}.top-actions{gap:7px}.stats{gap:10px}.stat{padding:18px}.form-foot{align-items:stretch;flex-direction:column}.page-head h1{font-size:23px}}

#calling-countries-form{display:grid;gap:14px;justify-items:start}.country-choice{flex-direction:row;align-items:center;gap:9px}.country-choice input{width:16px;height:16px;margin:0;padding:0;flex:none}.calling-country-options{display:flex;flex-wrap:wrap;gap:16px;padding:12px 0;border:0}.calling-country-options legend{font-size:12px;color:var(--muted);margin-bottom:8px}

.agent-permission-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.agent-permission-card{padding:18px;border:1px solid var(--line);border-radius:10px;background:#f8faf9}.agent-permission-card .calling-country-options{display:grid;gap:10px}.agent-permission-card>label{margin-bottom:12px}

.admin-grid{grid-template-columns:1fr}.followup-context{padding:16px 0;border-top:1px solid var(--line)}

@media(max-width:700px){.sidebar{display:flex;position:static;width:100%;height:auto;padding:10px 20px;flex-direction:row;gap:6px;overflow-x:auto;max-width:100%}.sidebar>.brand,.sidebar>.sub,.sidebar>.nav-label,.sidebar>.sidebar-bottom{display:none}.sidebar .nav-btn{width:auto;flex:0 0 auto;white-space:nowrap;margin:0}.form-foot .small{max-width:none}.form-foot .section-tools{flex-wrap:wrap}}

.shell{grid-template-columns:224px minmax(0,1fr)}.main,.card,.table-wrap{min-width:0}.table-wrap{max-width:100%}.page-head,.section-tools{flex-wrap:wrap}@media(max-width:900px){.shell{grid-template-columns:minmax(0,1fr)}.main{grid-column:1}.sidebar{display:flex;position:static;width:100%;height:auto;padding:10px 20px;flex-direction:row;gap:6px;overflow-x:auto;max-width:100%}.sidebar>.brand,.sidebar>.sub,.sidebar>.nav-label,.sidebar>.sidebar-bottom{display:none}.sidebar .nav-btn{width:auto;flex:0 0 auto;white-space:nowrap;margin:0}}

.table-wrap button{white-space:nowrap}
/* Recovery stays visible beside the assigned task; it never calls Ready. */
.recovery-card{margin-bottom:18px;border-color:#e2c38a}
.recovery-confirm{display:flex;flex-direction:row;align-items:center;gap:10px;margin:14px 0}
.recovery-confirm input{width:auto;flex:none}
.video-kpi{display:grid;grid-template-columns:1fr auto;gap:12px 24px;align-items:center;margin-bottom:22px;border-left:5px solid #0d745a}
.video-kpi h2{margin:6px 0}.video-kpi p{margin:0}.video-kpi-score{display:flex;align-items:center;gap:16px}.video-kpi-score strong{font-size:44px;line-height:1;font-weight:600}.video-kpi progress{grid-column:1/-1;width:100%;height:12px;accent-color:#0d745a}.badge.good{background:#e1f4e9;color:#166340}
.catalog-filters{display:grid;grid-template-columns:1fr 1fr 1.5fr auto;gap:14px;align-items:end;margin-bottom:22px}.catalog-pagination{margin-top:18px}a{color:var(--green)}@media(max-width:1100px){.catalog-filters{grid-template-columns:1fr 1fr}}@media(max-width:700px){.catalog-filters{grid-template-columns:1fr}}